Legal notices

SITE PUBLISHER

The brox.shop website is published by the company Pigeon & Goldy, a simplified joint-stock company (SAS) with a capital of 7,290 euros.

Registered office: 2 rue Gâte Bourse, 17690 Angoulins, France.

Registration: RCS La Rochelle n° 832 705 123. Intra-Community VAT: FR79832705123.

Contact: rider@brox.shop

Publishing Director: Camille Pigeonnier.

ACCOMMODATION

The site is hosted by the company Grégory GROSSO – 2GCI, whose registered office is located at 195 route de la garenne 40990 Mées.

GENERAL TERMS AND CONDITIONS OF SALE (GTC)

1. PRODUCTS AND COMPLIANCE

The products offered comply with current French legislation. Each item is accompanied by a description. The photographs are as accurate as possible but cannot guarantee a perfect match with the product offered, particularly with regard to colors (depending on screen display).

2. ORDER AND PAYMENT

Order Confirmation: The order is final upon payment confirmation. Payment: Payment is made by credit card (via a secure system), PayPal, or Alma (installment payment). Retention of Title: The products remain the property of Brox until full payment is received.

3. PRE-ORDERS

Definition: A pre-order allows the Customer to purchase a product that is not yet in stock, but is currently being manufactured or procured. These products are clearly identified by the word "Pre-order" on their product page.

Payment: Unless otherwise stated on the product page, the total order amount (including delivery charges) is collected immediately upon order confirmation by the Customer. This payment guarantees priority reservation of the product as soon as it is released.

Delivery times: Pre-ordered products are delivered to the address provided by the Customer when placing their order. The estimated shipping time is indicated on the product page at the time of purchase (e.g., "Expected shipping from May 15th"). Production delays: These times are estimates and depend on our suppliers or manufacturing facilities. In the event of a significant delay, Pigeon & Goldy will inform the Customer by email as soon as possible.

Mixed orders: If an order contains both in-stock and pre-order items, the entire order will be shipped together as soon as the pre-order item becomes available. If the customer wishes to receive the immediately available items first, they must place two separate orders.

Right of withdrawal and cancellation: The Customer has a legal right of withdrawal of fourteen (14) days from the date of physical receipt of the product. Cancellation of a pre-order before shipment is possible upon request to customer service at rider@brox.shop. A refund will then be issued within 14 days.

4. DELIVERY

Delivery time: Shipped within 24/48 hours (excluding weekends). Delivery times are estimates provided by the carriers (Mondial Relay, FedEx, UPS). Liability: Brox is responsible for delivery. In case of a damaged package, the customer must file a claim with the carrier within 3 days.

5. RIGHT OF WITHDRAWAL AND RETURNS

In accordance with Article L221-18 of the French Consumer Code: You have 14 calendar days from receipt to change your mind. Condition: Items must be returned new, with tags, in their original packaging. Return address: FMS – BROX, 48 rue des Vanniers, 40150 Hossegor, France. Refund: Processed within 14 days of receiving the return. Return form: RETURN-FORM-brox

6. LEGAL GUARANTEES

All our products are covered by: The legal guarantee of conformity (Article L217-4 et seq. of the French Consumer Code). The guarantee against hidden defects (Article 1641 et seq. of the French Civil Code). In the event of a defective product, Brox undertakes to exchange or refund the product, including return shipping costs.

7. DATA PROTECTION (GDPR)

Brox is committed to protecting your data. This data is used solely for order processing and sending newsletters (with your consent). Rights: You can request access to, modification of, or deletion of your data at any time by contacting rider@brox.shop. Cookies: This website uses cookies to improve your browsing experience and measure website traffic.

8. MEDIATION AND DISPUTES

In the event of a dispute, the customer is encouraged to contact customer service first at rider@brox.shop in order to seek an amicable solution.

9. INTELLECTUAL PROPERTY

The entire website (logo, photos, texts, design) is the exclusive property of Pigeon & Goldy. Any reproduction, even partial, is prohibited without prior written authorization.